Customer Care Representative

Key Responsibilities:

• Respond to customer queries via phone, chat, and WhatsApp.
• Take and confirm orders and coordinate deliveries.
• Resolve complaints and escalate issues where needed.
• Maintain accurate records of interactions and orders.
• Follow up with customers to ensure satisfaction.
• Coordinate with pharmacy and rider teams.

Job Description:

The Customer Care Representative will handle customer queries and orders across channels, resolve issues promptly, and ensure every customer has a smooth, caring experience.

Qualifications & Requirements:

• Intermediate or Bachelor's degree.
• Excellent verbal and written communication (Urdu & English).
• Comfortable using computers, CRM, and messaging tools.
• Patient, empathetic, and solution-oriented.

Compensation, Benefits & Facilities:

• Competitive salary package
• Performance-based bonuses
• Annual salary review
• Professional training and development opportunities
• Growth and internal promotion opportunities